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Customer Service 101 for Property Inspectors

bigstock-Inspecting-houses-7515839Everyone likes being respected and feeling appreciated. This is part of a human trait that’s difficult to ignore. It’s especially hard not to acknowledge in the business relations and determining on how to handle this fact of life could either make or break your career.

Pretend karma isn’t the most essential factor and take into consideration the need to retain and attract prospects, in terms of digital property inspection services. Your enterprise will suffer tremendously if you’re not sensitive to clients’ feelings and concerns. Being able to resolve conflict in a diplomatic way and treating each customer like they’re your number one priority are important responsibilities in your day-to-day operations. Learn and apply central customer service principles and keep your clients happy.

Listen Without Interrupting

One of the most important qualities for anyone to own is to actively listen. This means not feeling entitled to add your own thoughts before the speaker’s had a chance to wrap up what they’re trying to convey. This is extremely vital when dealing with clients in this industry, as you never want to appear like a know-it-all who has all the answers, especially when you’re not even willing to hear a customer out. Remember that your client’s concerns are equally valuable and give him or her time to speak their mind on the results of your digital property inspection. They’ll appreciate your respectfulness in the long run.

Be Firm but Tactful

When you finally do voice your say, be sure to watch your tone of speech. You don’t want to come off as a doormat that will stand for anything, but you also don’t want to be rude or condescending. State your thoughts and intentions in a confident manner but without being impolite. Otherwise, you could end up with an even bigger problem on your hands because customers that feel offended can quickly take their business elsewhere and worse, spread the word to others about their dissatisfaction with your services. Scenarios like this may be unavoidable every so often, but you’re risking a considerable blow to the growth of your business if it becomes routine.

Be Willing to Compromise

If there’s a perceived problem, there’s nothing wrong with being willing to fix it even if it comes as an inconvenience or cost to you. Don’t hesitate to negotiate or see if you can work something out for the sake of keeping your customer’s business. This shows them that you value them as clients and will do anything within your power to prove it. Perhaps you can provide half off their digital property inspection or offer another incentive that’s equally favorable. If you’re at a loss for ideas, there’s plenty of resources and likeminded mentors in industry associations that can help you overcome these obstacles.

Perform Follow-ups

After you’ve resolved the situation, it’s a good idea to check in with your customers. This is a good way to cultivate client relationships. See if they’re willing to provide more feedback on the way you handled their concerns. Find out if there’s any other ways you can make their experience with you more satisfying. There might not be anything else that can be done, but it’s always the thought that counts.

 


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