Life is full of surprises. Some are good, and some are bad. Whatever the case, it’s best to be compared at whatever a property inspection may throw your way. As a professional in the business, it’s your responsibility to be on your toes at all times, even when you’re not directly interacting with clients.
The day-to-day operations in your line of work may call for immediate responses, and you definitely want to be sure the choices you’re making will benefit your career and the welfare of your customers in the future. Check out some scenarios that you should be on the lookout for so they don’t cause too much of a shock when you’re called into action.
Clients’ Excessive Tardiness
All of us have been late to an event in our lives before. Whether you overslept and missed part of a class or got stuck in traffic during a really important business meeting, there’s no escaping the fact that some situations just can’t be avoided. That said, if a client agrees to come along for the home assessment procedure but doesn’t show up on time, you should initially give the person the benefit of the doubt and wait patiently.
Try contacting him or her to see if you can find out what’s causing the delay. If you can’t reach them and you know they’re really adamant about witnessing the investigation, you can try leaving a message on his or her voicemail or leaving a note where you think they’ll find it if they do happen to arrive on the scene later. The last resort could be to complete the process without them but it could cause for some awkwardness or resentment afterward, depending on the circumstances.
Malfunctioning Inspection App
Although computers and mobile devices are programmed by humans, it’s safe to say we all know they sometimes have a mind of their own. In other words, you may be in for some difficulties at the times you least expect it, like right when you’re in the middle of an evaluation process. If your property inspection app begins showing signs of a technical breakdown, it’s important not to panic so as not to give your client reason to become anxious. Instead, try stepping away and calling a customer service agent from the company that you’re involved with. Hopefully, you’ll get a knowledgeable representative who’ll be able to walk you through the troubleshooting process and get you back on the road to recovery.
Loose and Unruly Pets
No one aims to go for a rabies shot after they complete a residential inspection. Even if you’re an animal lover, you don’t want to be confronted by a wild, barking dog or a cat in heat while you’re trying to conduct your job. If you walk into a house with an unrestrained animal that appears to be malicious, don’t waste time finding the nearest exit.
No amount of money or increase in your client base is worth the physical pain that could be caused by a bite or scratch caused by your customer’s pet. To avoid situations like these, it’s a good idea to address it before you visit the house that needs inspecting. Advise your clients to ensure that any pets are kept on a leash or in a closed off area where they can’t interfere with the surveying process.