If you own a property management office, abiding by the rules of excellent customer service is necessary. Your clients are important to the sustainability of your company and providing them with exceptional service, with the latest property inspection software, should take primacy. Since most property owners seek to establish long-term affiliations with property managers, treating your customers the right way is a critical factor to their retention in your business. Here are five tips that you can teach toall members of your team:
Use a property inspection app
Sticking to the traditional property inspection process is simply not practical in this modern age. Technology is continually innovated in order to replace inefficient systems and improve the quality of our lives. It is for the same reason that developers came up with reliable property inspection software. Using mobile solutions, you can now make the inspection process easier to accomplish. It is therefore a strategic move to invest in an inspection app. Most providers would allow you to install an app in multiple devices for the same price. Aside from many more advantages, this empowers your company in a way that you can train more people to become property inspectors.
Deliver reports promptly
The moment your client requests forproperty inspection, entertain them in a timely manner since prompt service is a characteristic of good customer service. If you can arrange for inspectors to visit their properties within 48 hours, do so as this will make them feel that they have made the right decision in choosing you. In a way, this is also related to the first tip as reports can be delivered faster with the use of a dedicated property inspection app.
It is common for property managers to be bombarded by clients with questions and concerns. Your role is to give solutions to your client’s problems by giving them varying options for their property. They may be asking you what materials to buy or which construction firms to call, among many others. By acting as their advocate, you can build rapport and establish trust.
Give continual updates
It is your task to continually keep your clients engaged. By reconnecting with them from time to time, they will feel that your company is valuing them. For example, your office may be tasked to do routine inspections for a rental property. You can provide them peace of mind and security by giving them regular updates of the status of their houses. Giving out monthly newsletters is another way for you to maintain some sort of connection.
Use friendly and accommodating language
Last but not the least, the success of your business may start with the concept of communication. If you use courteous language and teach your staff to be congenial at all times, it is most likely that your customers will have a pleasant experience in your care. This will give them the confidence to consult or hire your services at another time in the future.